Leadership Development Program in Riverside County South

06A - Trust: The Leadership Differentiator

Trust is the foundation of nearly everything in life. An organizational culture of trust is the difference between success and failure.

This module shows managers how to develop the 5 Trust Traits that build leadership credibility and provides a 3-step framework to rebuild trust.

06A - Trust: The Leadership Differentiator

Trust is the foundation of nearly everything in life. An organizational culture of trust is the difference between success and failure.

This module shows managers how to develop the 5 Trust Traits that build leadership credibility and provides a 3-step framework to rebuild trust.

06B - Power Up The Customer Experience (CX)

Does your service approach align with customer needs – today?

This is about more than just front line customer interactions. Companies that succeed in the long term, prioritize employees’ internal customer experience just as much as their most valuable external customer’s experience.

Identifying critical service touchpoints reveal customers’ Moments of Truth – either Misery or Magic. Even the smallest details significantly impact perceptions – either positive or negative, but rarely neutral. These valuable insights can power up today’s plan for low cost, high value approaches that positively influence behavior both in and outside of the organization.

06B - Power Up The Customer Experience (CX)

Does your service approach align with customer needs – today?

This is about more than just front line customer interactions. Companies that succeed in the long term, prioritize employees’ internal customer experience just as much as their most valuable external customer’s experience.

Identifying critical service touchpoints reveal customers’ Moments of Truth – either Misery or Magic. Even the smallest details significantly impact perceptions – either positive or negative, but rarely neutral. These valuable insights can power up today’s plan for low cost, high value approaches that positively influence behavior both in and outside of the organization.

07A - Strategic Foundations: 5 Steps to Success

Take the time to think strategically when confronted by unexpected changes and disruptive challenges.

This module provides managers with an effective approach to strategic thinking that can be employed immediately to both short and long term needs.

07A - Strategic Foundations: 5 Steps to Success

Take the time to think strategically when confronted by unexpected changes and disruptive challenges.

This module provides managers with an effective approach to strategic thinking that can be employed immediately to both short and long term needs.

07B - Dialing Into Emotional Intelligence

Emotional intelligence is one of the strongest predictors of performance and the foundation from which influential leaders are built. This session focuses on the four most important elements of EI and the strategies to quickly adjust the dial for any situation.

Dialing into EI enables managers to build meaningful connections between employees and the organization, which directly impacts employee engagement – a key imperative in today’s reality of record turnover.

07B - Dialing Into Emotional Intelligence

Emotional intelligence is one of the strongest predictors of performance and the foundation from which influential leaders are built. This session focuses on the four most important elements of EI and the strategies to quickly adjust the dial for any situation.

Dialing into EI enables managers to build meaningful connections between employees and the organization, which directly impacts employee engagement – a key imperative in today’s reality of record turnover.

08A - Ignite a Culture of Accountability

Create a culture where employees are engaged, hold themselves and each other accountable, and visions become reality.

This module provides a framework for an accountability strategy and the best ways to increase accountability in the workplace.

08A - Ignite a Culture of Accountability

Create a culture where employees are engaged, hold themselves and each other accountable, and visions become reality.

This module provides a framework for an accountability strategy and the best ways to increase accountability in the workplace.

08B - Break Away From Bias

Unconscious biases are shortcuts the brain takes to preserve energy and make decisions quickly. Leaders who overcome the many pitfalls of unconscious biases have higher performing teams, stronger innovation, lower turnover, and an inclusive culture.

This module allows managers to identify appropriate strategies to mitigate unconscious bias.

08B - Break Away From Bias

Unconscious biases are shortcuts the brain takes to preserve energy and make decisions quickly. Leaders who overcome the many pitfalls of unconscious biases have higher performing teams, stronger innovation, lower turnover, and an inclusive culture.

This module allows managers to identify appropriate strategies to mitigate unconscious bias.

09A - Managing Personality Styles With Adaptive Leadership

Understand the strengths and challenges of your own personality style and that of others. Learn how to lead each personality style to strengthen the team and create an inclusive culture.

This module gives managers the ability to quickly assess how to get the best out of others, shift perspective with challenging personality styles, and create a strengths-based team.

09A - Managing Personality Styles With Adaptive Leadership

Understand the strengths and challenges of your own personality style and that of others. Learn how to lead each personality style to strengthen the team and create an inclusive culture.

This module gives managers the ability to quickly assess how to get the best out of others, shift perspective with challenging personality styles, and create a strengths-based team.

09B - Stimulate Creative Perspectives

Today’s rapidly changing business world demands creative perspectives – not predictability and repetition.

This module helps managers develop the mindset and ability to become more curious and stimulate better solutions. By learning to quickly solve problems and seize opportunities, they can overcome the barriers that stand in the way of creative problem solving and apply filters to see their organization or team’s problems and opportunities in a fresh way.

09B - Stimulate Creative Perspectives

Today’s rapidly changing business world demands creative perspectives – not predictability and repetition.

This module helps managers develop the mindset and ability to become more curious and stimulate better solutions. By learning to quickly solve problems and seize opportunities, they can overcome the barriers that stand in the way of creative problem solving and apply filters to see their organization or team’s problems and opportunities in a fresh way.

10A - It Is Your Business Too!

Strong business acumen is the price of admission to moving up in an organization. Few skills have more impact on senior leaders than demonstrating business acumen.

This module provides managers with an understanding of key financial indicators and business drivers and allows them to identify ways to positively impact performance and profitability.

10A - It Is Your Business Too!

Strong business acumen is the price of admission to moving up in an organization. Few skills have more impact on senior leaders than demonstrating business acumen.

This module provides managers with an understanding of key financial indicators and business drivers and allows them to identify ways to positively impact performance and profitability.

10B - Shift: Into Mental Agility and Resilience

Research shows that resilient leaders are better able to champion change, optimize productivity, and energize ourselves and those around us. Resilience leads to better decisions and provides the power needed to persevere.

The mental agility framework and resilience tools provided in this session will develop, refresh, and recharge managers' leadership habits — and show them how to cultivate these skills with others.

10B - Shift: Into Mental Agility and Resilience

Research shows that resilient leaders are better able to champion change, optimize productivity, and energize ourselves and those around us. Resilience leads to better decisions and provides the power needed to persevere.

The mental agility framework and resilience tools provided in this session will develop, refresh, and recharge managers' leadership habits — and show them how to cultivate these skills with others.

11A - The Focus Zone

Lead your team from burnout to breakthrough with a fresh perspective to minimize distractions, maximize focus, and complete work without sacrificing quality.

Through this module, managers gain a better understanding of the cost of distractions in the workplace and implement strategies that fuel efficiency and maximize focus.

11A - The Focus Zone

Lead your team from burnout to breakthrough with a fresh perspective to minimize distractions, maximize focus, and complete work without sacrificing quality.

Through this module, managers gain a better understanding of the cost of distractions in the workplace and implement strategies that fuel efficiency and maximize focus.

12A - SYNC UP: The Conflict Mindset

Managed successfully, conflict can increase employee engagement and productivity, and even break down organizational silos. Effective leaders hold themselves accountable for managing conflict and do so in a way that leaves everyone feeling heard, honored, valued, and encouraged to contribute.

This module teaches the 4 Conflict Styles and allows managers to plan and practice a conflict situation.

12A - SYNC UP: The Conflict Mindset

Managed successfully, conflict can increase employee engagement and productivity, and even break down organizational silos. Effective leaders hold themselves accountable for managing conflict and do so in a way that leaves everyone feeling heard, honored, valued, and encouraged to contribute.

This module teaches the 4 Conflict Styles and allows managers to plan and practice a conflict situation.

12B - Team Fusion

Have you experienced a team that was pure “magic”? Where everything worked seamlessly and produced pure brilliance? Do you have that “magic” now? How do you replicate that?

This module teaches managers a strategic approach to creating Team Fusion by aligning team synergy, individual strengths and key behaviors.

12B - Team Fusion

Have you experienced a team that was pure “magic”? Where everything worked seamlessly and produced pure brilliance? Do you have that “magic” now? How do you replicate that?

This module teaches managers a strategic approach to creating Team Fusion by aligning team synergy, individual strengths and key behaviors.

11B - The Delegation Advantage: Multiply Your Impact

Maximize the impact of your leadership role through effective delegation. The best leaders accomplish great things by working through others.

This module provides managers with tools to overcome the barriers to delegation and presents a simple 5-step delegation process to motivate and empower their teams.

11B - The Delegation Advantage: Multiply Your Impact

Maximize the impact of your leadership role through effective delegation. The best leaders accomplish great things by working through others.

This module provides managers with tools to overcome the barriers to delegation and presents a simple 5-step delegation process to motivate and empower their teams.

People Leader: Lead with a Service Mindset

Details to come!

People Leader: Lead with a Service Mindset

Details to come!

Strategic Leader – The Artificial Intelligence (AI) Advantage

AI is one of the most talked-about technologies in the world today—but for many leaders, it still feels abstract or out of reach. The real challenge? Turning AI from a buzzword into a business advantage.

This session reframes AI as a leadership conversation, not just a technical one. Whether your organization is just beginning to explore AI or is already testing its potential, being “AI ready” means having the strategic mindset, organizational culture, and leadership capability to turn innovation into results.

Being AI-ready isn’t about chasing the latest tools—it’s about aligning people, purpose, and technology to meet today’s challenges and build tomorrow’s opportunities. This session helps leaders cut through the noise, understand the strategic role of AI, and prepare their teams to move forward with intention.

Become “AI ready”. Prepare a strategic intent, promote a growth mindset culture, and develop capability that turns AI potential into progress.

Strategic Leader – The Artificial Intelligence (AI) Advantage

AI is one of the most talked-about technologies in the world today—but for many leaders, it still feels abstract or out of reach. The real challenge? Turning AI from a buzzword into a business advantage.

This session reframes AI as a leadership conversation, not just a technical one. Whether your organization is just beginning to explore AI or is already testing its potential, being “AI ready” means having the strategic mindset, organizational culture, and leadership capability to turn innovation into results.

Being AI-ready isn’t about chasing the latest tools—it’s about aligning people, purpose, and technology to meet today’s challenges and build tomorrow’s opportunities. This session helps leaders cut through the noise, understand the strategic role of AI, and prepare their teams to move forward with intention.

Become “AI ready”. Prepare a strategic intent, promote a growth mindset culture, and develop capability that turns AI potential into progress.